1. Minimum Bills
All residential and commercial non-irrigation meters will be billed a minimum monthly water and sewer bill, even if the water is shut off.
When a customer makes a request to have a late fee waived, finance staff will grant the request if 1) the customer has not had a late fee waived in the last two (2) years or 2) the customer signs up for ACH automatic payments.
3. New Customer Water Meter Billing
Water meters for new addresses will be added to the billing cycle in the billing period when the meter was distributed, except those distributed in the last 7 days of the billing period. Those meters will be added at the beginning of the next billing cycle.
4. Utility Billing Refunds
Upon final billing, any account with a credit balance of less than $5.00 will be written off to miscellaneous revenue and any account with a credit balance of $5.00 or more will be refunded to the seller of the property.
5. Zero Consumption
When a residential meter is faulty and has no past readings, the city will use the average of 70 gallons per occupant (minimum of two people) for each billing period that the meter recorded a zero consumption.
6. Delinquent Bill Notification
The City will not send out delinquent notices for utility bills. The one exception is in September when notices will be sent out to any property with a delinquent balance of $50.00 or more as part of the Public Hearing portion of the assessment process.
7. Delinquent Sprinkling Meter Accounts
Delinquent sprinkling meter accounts will be shut off until sufficient payments are received to bring the account to current status. Further, turn off and turn on charges will be applied in accordance with the annually adopted fee schedule.
8. Water Leak Adjustment
When the City finds the cause of an excessive water/sewer bill is the result of a leak in the customer's plumbing system that 1) was of such a nature and at such a location to not have been discovered with the customer's reasonable diligence, and 2) certification is furnished that such leaks were repaired, and 3) no such adjustment was made in the preceding twelve (12) months, then an adjustment can be made to the sanitary sewer portion of the bill.
The City will reduce the sewer bill by the amount which it exceeds the average sewer bill; if no history is available for comparison, the city will obtain readings to project normal usage or use the standard usage for a minimum of two (2) occupants. Please see the complete Water Leak Adjustment Policy for additional information.